Privacy Policy

Last updated: 11 October 2026

FaivoPay is operated by NXT Marketing Solutions Limited, which is responsible for personal information processed through the FaivoPay service. This policy explains how we handle personal information when drivers and authorised business users access our website and mobile applications.

1. Information we process

Depending on how you use FaivoPay, we process:

• Driver names, callsigns, driver identifiers and contact details.
• Account registration, authentication and login information.
• Driver account balances, charges, fees and transaction history.
• Weekly settlement calculations, payment requests and payout records.
• Bank account and payout information where required for payments.
• Driver activity and financial information received from connected dispatch or accounting systems.
• Technical, security and audit records generated when using the service.

2. Why we use this information

We use personal information to provide driver accounts, display balances, calculate charges and settlements, administer payments, reconcile financial records, provide support, maintain security and comply with legal obligations.

Our legal bases may include performance of a contract, compliance with legal obligations and legitimate interests, depending on the processing activity.

3. Connected services

FaivoPay connects with taxi dispatch and financial services, including Autocab, to obtain relevant driver and account information. Information may also be processed by payment, payout, hosting and communications providers where those services are used.

4. Sharing information

We may share information with authorised taxi operator personnel and providers involved in operating, securing or supporting FaivoPay, including payment and payout providers when applicable.

We may disclose information where required by law, or to establish, exercise or defend legal claims.

We do not sell drivers' personal information.

5. Payments and bank details

Banking information may be required to administer payouts. Transaction details, payment references and statuses may be retained for reconciliation, support, auditing and accounting purposes.

Payment service providers may process information under their own applicable privacy policies.

6. Information security

We use technical and organisational measures intended to protect personal information against unauthorised access, alteration and disclosure. Access to administrative and financial information is restricted according to user responsibilities.

7. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, legal and accounting requirements, dispute resolution and security needs.

Financial records may need to be retained after an account is closed where legal or legitimate record-keeping obligations apply.

8. Account deletion

To request account deletion, email privacy@faivopay.app with the subject "FaivoPay account deletion".

We may need to verify the request to protect your account. Where deletion is legally required, we will delete the relevant information or explain any records that must be retained.

9. Your rights

Under UK data protection law, you may have rights to access, correct or erase your personal information, restrict or object to certain processing, and request data portability where applicable.

To exercise your rights, contact privacy@faivopay.app.

You may also complain to the Information Commissioner's Office.

10. International transfers

Some technology or payment service providers may process information outside the United Kingdom. Where international transfers are made, we apply the protections required by applicable data protection law.

11. Children's privacy

FaivoPay is intended for authorised adult drivers and business users. It is not designed for children.

12. Changes to this policy

We may update this policy when our services, data practices or legal obligations change. The current version will be available on this page.

13. Contact

NXT Marketing Solutions Limited
FaivoPay privacy enquiries
privacy@faivopay.app
https://faivopay.app